regal royal park stadium 18

My wife and I went to see the 3D animated movie "Book of Life". The movie didn't start on time and ten minutes after the start time I went to the manager. He sent someone to check on it, Computer crash they told us, someone is on it, ten minutes. Then ten more, then soon, then we are talking to support, then soon, then 5 minutes. Finally after a little over an hour, the manager came and told us they would not be able to show the movie anytime soon. They gave each person in the theater 2 free movie passes good for any movie including 3D at any regal any time, any where.