the airsoft factory

Avoid at all costs. I took my son and two friends there tonight. It was a mess. Walk-in's were suppose to start at 3. We didn't get in until 3:30 because the birthday party was running late. They were rushing to get the walk-ins set up because they were under staffed. They charged me 35 dollars extra because they said my son cracked a gun. My complaint was they didn't have enough time or staff to check the guns after the party ended. They told me they would give my son another gun, but they never did. And whille I sat there for three hours there were a couple of other disgruntled customers. A young family were told their boys were too young. The website said 8 and up, but you actually have to be 10. And another woman was having problems with a t- shirt order from a party. It is an extremely mismanaged business.

Horrible place to hold a 13th Birthday party! Originally took a tour of the facility 3-4 weeks before booking online. We were informed the parties are 1 hour of play and 45 minutes in the party room for pizza and drinks at $30/person plus $5/person for unlimited ammo = $35/person plus tax. I mentioned 1 hour wasn't enough time so we were told that in lieu of pizza and drinks, we might be able to get a 2nd hour of play, since it would save them money by not supplying food, as long as the time slot wasn't booked. Kept checking online and the next hour wasn't booking, so I started to email customer service. Lots of going back and forth with Pam C and she said they don't give away free play time. I told her it wasn't free if I was giving up the pizza and drinks to offset their cost because my party just wanted to play. I told her the information I was provided when I toured the facility. She said if I wanted that, then book 2 parties. That should have been my queue to cancel, but I didn't. I called the facility and I spoke with a young man who said that if that slot is still open the day of the party, we can have the 2nd hour of play. The morning of the party, I looked online and low and behold, the 2nd time slot was gone, which is fine at this point.Everyone enjoyed the 1 hour of airsoft play, although equipment needed to be swapped out multiple times and then directed to the party room where the cheese pizza was plated and juices were poured. See picture below. Pizza was subpar and drinks were 1/2 full with no refills. Luckily, I brought bottled water. My husband didn't know he was talking to the owner in the parking lot on our way out. He thought he was just a random parent asking for his opinion on holding a party there. He then replied he was the owner and he didn't care what my husband thought and didn't care if he ever came back because he has over 500 kids playing there every weekend. That is deplorable customer service!!Originally put a review on their facebook page, which spun out of control with them calling me cheap, wanting free things and publicizing my work email. I never hinted or asked for a refund of the $375 I spent for 10 players to play airsoft for 1 hour. They are extremely rude, unprofessional and ignorant! Do not give them your money! BTW - Stryker Airsoft in Hackettstown is $35 person for 2 hours of field time and 2 slices of pizza and drinks. Their customer service is wonderful and very welcoming!! We've been there 2 times prior to this place for birthday parties and were extremely pleased, but we wanted to explore other options out there. They definitely win hands down!!