choctaw casino resort

Boomer122161

Boomer122161,Thank you for taking the time to share your feedback with everyone. It is our guest's honest opinions that help us to improve daily. I will say that if there is one thing that we hang our hat on at Choctaw, it is how we value our guest. Each guest that comes through our doors is just as important as the next. We work hard to ensure you have a great time while here. Gaming is for entertainment purposes and we like to treat it as so. You will see more jackpots on higher denomination machines no matter where you go as the paytables and bets are higher. What does concern me is that you feel our guest service is non-existant. If you would like to contact me about any issues concerning our delivery of service my email address is brandon.fields@choctawcasinos.com. I do hope that you will give us another chance to serve you in the near future as we do value you as a guest. Sincerely,Brandon F.Guest Service Manager

clwdunn

Clwdunn,Thank you for taking the time to share your wonderful review. We work hard to make sure each of our guests have a memorable experience. We are expanding and adding a new spa in the Tower that is set to open this summer. Also there will be some additions to the pool that I know the kiddos will love. We hope you will visit us again soon.Sincerely,Brandon FieldsGuest Service Manager

VegasHopper

VegasHopper,Thank you for your wonderful review. I am pleased to hear you enjoyed our selection of video poker machines. Also, sorry to hear you didn't have much luck on the slot machines. Overall sounds like you had a great visit and that is what we strive for. We are glad you got a chance to visit us and hope you will do so again. Sincerely,Brandon FieldsGuest Service Manager

howardg963

Howard G,I am pleased you got a chance to visit and thank you for your review. I hope you had a pleasant stay with us. Also we hope you will get a chance to come back and visit.Sincerely,Brandon FieldsGuest Service Manager

TXGal123

TXGal123,Thank you for your review. Our concerts are always a good time. We have some really big ones coming up as well. Also, we do all we can to keep the smoke smell minimal. We even have scented air filtraiting through the casino. I hope that you will visit us again soon.Sincerely,Brandon FieldsGuest Service Manager

cwa8807

Good Morning,Thank you for your review and the kind remarks regarding our staff. We work hard to ensure each of our guests have a memorable stay. I am pleased to hear you enjoyed your stay with us. We value you as our guest and look forward to serving you in the near future.Sincerely,Brandon F.Guest Service Manager

972matthewa

Matthew,Thank you for taking the time to review your recent stay. I am pleased to hear you had a fun time and thank you for the kind remarks regarding our associates. We work hard to keep this place as clean and fun as possible. We appreciate you and hope to see you again soon.Sincerely,Brandon F.Guest Service Manager

reaperrchobby

Reaperrchobby,Thank you for your wonderful review. While we may not be perfect, we work hard daily to ensure each of our guests have an exceptional stay. It is our guest's honest opinions that help us to do just that. I am pleased to hear you enjoy our Resort and we appreciate you as our guest. We look forward to seeing you soon.Sincerely,Brandon F.Guest Service Manager

Nikons2010

Nikons2010 ,Thank you for taking the time to write this wonderful review. I am extremely pleased to hear you had a great time at the Tesla Concert and your trip to the Casino. They put on a great show and was cool seeing the lead singer who is from my home town. Our new Event Center is scheculed for it's Grand Opening on June 27th with Aerosmith and I think you will love it. It will be extremely intimate and no matter where you sit you will be very close to your favorite bands.Thank you once again for your excellent review and kind words regarding our staff. I hope we get some of your favorite bands in there again really soon. We appreciate you and look forward to serving you again in the near future.Sincerely,Brandon F.Guest Service Manager

237amandac

Amanda,Thank you for your great review. We apologize for the temporary inconvenience during this time of construction. It won't be much longer and I know you will love the new amenities of the expansion. I appreciate your kind words regarding our staff. We work hard to make sure we are as friendly and accommodating as possible. We value you as our guest and look forward to your next visti.Sincerely,Brandon F.Guest Service Manager

WalkinOnSunshine2052

WalkinOnSunshine2052,I am sorry to hear you are changing your plans of visiting us. I totally understand wanting to make ths trip special for you and your boyfriend. I know you will enjoy our Casino/Resort. We take a lot of pride in how clean we keep our facility and how well we treat our guests. We would love to have you come and see this for yourself.If you have any questions you would like me to answer or anything I can assist you with please feel free to contact me at brandon.fields@choctawcasinos.com. Hope to see you soon.Sincerely,Brandon F.Guest Service Manager

133lesliea

Leslie,Thank you for choosing Choctaw as your place to play and we look for to your next visit!Thanks again,Vicki,Guest Services Manager

nursenb2014

Mrs. Bourgeois,I am sorry to hear you have not had much luck lately. We are here for your entertainment purposes and just want you to have a great time while here. It is not our intentions to ruin anyone's life. Using a Player's Club card is not a requirement. It is simply used for tracking a player's play so we can reward our players for gaming with us. We strongly encourage responsible gaming and are willing to help any guest who requests it. If you have any questions please contact us.Sincerely,Brandon F.Guest Service Manager

537bobr

Bob,Thank you for your review. I am sorry to hear you did not have much luck on the Blackjack Tables. I do hope you and your wife had a great time otherwise. We work hard to ensure win or lose our guests are treated kindly and have a great experience. We do appreciate and value you both as our guests and hope to be able to serve you again in the near future.Sincerely,Brandon F.Guest Service Manager

620catv

Cat,Thank you for sharing your review and all the amazing details you've provided to future travelers...we look forward to your next visit!Vicki