diamond spa

I was physically burned and left scarred for months after my laser treatment and was told I could not continue but was not offered a refund for the $350 I had paid for 8 sessions even though I only did one session. They tried to tell me that it was due to my birth control pill being photosensitive although nowhere on the box did it say that and I also filled out a form saying that I was on that specific pill before the laser treatment and the lady did not tell me that could be an issue, she simply accused me of being on some other meds and that I must be withholding that information from her (I was not). I had to see a dermatologist and apply special cream for months to make the scars go away. I eventually accepted store credit in the form of massages and mani/pedis as they refused to refund me for the money I had spent for the sessions I couldn't do. However, they soon closed both their locations without warning before I could complete the treatmeelnts they had promised me and ended up losing my money anyway. I do not wish this experience on anybody and I have heard so many similar stories. Please stay away from this awful business!!!!

Terrible. I paid for my treatment and they suddenly closed. I never got a refund either, this place is a total scam so many people have lost money from this place. When it was open.. You couldnt reach them ever, the phone lines were always busy or it rings until the line hangs up on you. The most Unprofessional place I've ever been to with Inexperienced staff. I should have ran once I read all the horrible reviews, but I decided to give it a chance I should have listened to my gut feeling now I've lost my money and will not be getting it back.

Place has closed due to fraud investigation. All these negative reviews mean something. RUN from this place. Do not look back!

Place has closed w/o warning. Customers offered no refund. No one ever called to cancel appointments. Manager filed bankrupcy AGAIN (Like in previous location). Don't ever buy any of their products or ever go to any of their locations. Hundred of customers were scammed and will never get their money back or treatments.

This is my first negative review and believe me I could go onand on about the SCAM the ower has done and is still doing.... Paid full price and got no Treatments at all and I will NOT go on and on about this place or the owener.... STAY AWAY and TELL YOUR FRIENDS NOT TO GO...

She should go to Jail for what she has done. Scammed people , 800$ I paid for a package and never got a treatment...shame on her!!!

Where to begin.Having purchased a one year, unlimited laser treatment, I wasn't expecting an outstanding service to begin with. I mean, you get what you pay for right? And by that, I was right, SO right that I regret even paying for it in the first place, and not taking the time to shop properly.Diamond Spa has the worst customer service, EVER. And by that, I mean that they always cancel your appointments with a different excuse each time (the technician was sick, the technician couldn't make it, our machine broke down, yadada etc etc). The worst part of it all? They get frustrated with you if you DARE ask for an explanation, and they are beyond "not reachable". Forget calling them, you have to go there in person to get an appointment.One time I came to my appointment 20 minutes early, and had to wait over 40 minutes my past scheduled time because.. well.. "one client took too long". When I had asked them why they didn't warn me earlier of this issue, they responded that they were too busy to do that in the ruuudest tone ever, and that it would take way too long to warn every client of the delay. My. Gosh.But let's be honest here, when you get there, the staff literally, just hangs out at the desk, with the occasional walk around the place in their mega high stilettos. Not that I have anything again high shoes, but it just proves that they aren't exactly "running around".Lastly, and this is my favorite part, they like selling you promotions, ALL-THE-TIME. It's like you can't even enjoy a treatment without them asking you if you want a manicure, pedicure, or whatever else they have in mind. Some guy at some point, even tried to sell a computer to my partner while he was waiting for me.. I mean, really? And if they do get to scam you into trying out their promotions? well, good luck with the rest of the appointments, I'm just saying, you ain't gonna be happy with it.So there you have it! A fun, relaxing way to lose hair and get stressed over a scamming-lying and unprofessional place called Diamond Spa. I'd like to add, that the fact that I have so much bad information to provide, which doesn't even cut most it, is pretty sad in itself. Avoid, and invest a little more for a more reputable place. TRUST ME, it will be worth it in the end.

You cannot get an appointment. No room on voicemail. Rude when you show up. They sell certificates and have no times.

I bought some couple massage for myself and a friend my boyfriend and I took an appointment when we went on our anniverssary the spa was closed i tried calling at multiple time did not get thru nobody called me back i wasted my money and never received any treatment they are still closed???? I canot get refunded then they promised me some free services in exchange we arrived for the couple massage there was one 1 masseuse for 2 people we had to wait forever OMG the worst way to relax ever!!!!!DO NOT GET SCAMED BEWARE

They closed their location at Dorion without any warning and it is impossible to get through on the phone. I got three treatments with no results so far... AVOID !

The owner of this place makes empty promises every day, about refunds, about everything She is the biggest thief, and she trains her staff to follow in her footsteps. I have a feeling the decent girls with scruples do not last there very long. I have heard that ex-workers did not get paid. I have been numerous times to be told I do not have an appt. as far as the system shows. I have been doing laser for over 2 yrs with sad results. Once my year long laser deal finishes, there is no way they will ever see this face again. Go see on yelp.ca, dig deeper and click on the non-recommended reviews to get the real truth. A business with that many complaints is not for nothing.Also were on the news because owner scammed a charity organization. Horrible, do not give them your business.STAY AWAY is the only advice I can give you.

I had the opportunity to spend half a day to be pampered and I was served. Great service from reception to the end. I had my lashes extended and no redness after. I was impressed by the standard, everyone was acting professional while keeping a good atmosphere in the salon. I could not resist, I had to get a massage

I would highly recommend that you stay away from this spa. I bought a laser hair removal package for 199$. I haven't seen any results, every time I go they use a different machine and its always a differnet person. Most of the technicians don't even take out my file to verify what my last laser level was. Every time I ask what level I'm at its something different sometimes higher and sometimes lower. This is not normal as I've had laser in the past at a professional clinic and it was very like this. The technicians do not seem to be trained professionals and have no idea what their doing which is very scary because they can easily burn you if the machine is not adjusted properly. I will never go back to this place. I will continue my laser at a professional laser hair removal clinic. The staff is also very rude and do not make you feel welcome.

This is the most ridiculous excuse for a business I have ever seen. I originally went for a laser package, which I booked and paid for over the phone. Not only was the receptionist's tone a little rude and sounded annoyed, but I mentioned over the phone that I have light hair and asked if the laser would work on me, and the woman told me to check with the aesthetician at my first appointment, and if it wouldn't work, I would get a refund. She did not even offer to find out for me - instead I had to repeatedly ask them for an appointment which took over a month to schedule, and then I had to drive 45 minutes to the spa in Dorval and be told that I could not do it. I was promised on that day a full refund, after the manager would call me on Monday. Long story short, this was in September 2013 - I am still dealing with this TODAY!! It took until the end of February to receive a PARTIAL refund - I ended up dealing with the OWNER directly, who hung up on me several times may I add, after promising me over and over that I would get my money. Apparently if you pay with a credit card, they have no way to refund you on the credit card. I was sent a cheque that bounced, and then an etransfer for the partial amount. She told me she was keeping 10% as fees - fees for what, exactly, I have no idea since I never received any services! I have read on other websites of similar situations to mine as well, so I know for a fact I am not an isolated case. I have gotten the Better Business Bureau involved and have made a formal complain about this business. Rude, unorganized, unprofessional, and apparently broke. DO NOT DEAL WITH THIS BUSINESS, you've been warned!

I had the the worst massage. Ive been 3 times for a packaged deal i received as a gift. I won't ever be back. 1. First of all the girls at the reception are very rude. Everytime time I've been in they are talking and socializing as if its a coffee shop,...even when a customer walks in. It took a while to get a smile and i got the impression i was "disturbing their day". 2. They hire massage therapists that are not certified, thus you cannot get an insurance paper, and they are to qualified, i,e You don't get a good massage that is targeted towards muscle relaxation. The massage felt like my 15 year old brother was attempting to give a massage. Just a bunch of back and forth rubbing. 3. They don't listen to customers, i specifically said " please don't focus on my legs or feet, i am very sensitive." She proceeded to spend 10 min on each leg and foot! 4. Not professional or relaxing: People in the hallway talking, extremely tacky decor, the clock in the room was ticking so loud i could not relax. I even heard it over the music. The ladies are not wearing professional spa uniforms like most professional spas. 5. The massage oil is horrible!! i have had over 30 massages in my life, and i've never had one that left me as oily as this one. I had to shower after it was so gross. And the oil has a horrible floral scent. in 30 massages, I've always had good quality oil that is is scent free.