mountain harbor marina

Went on a one hour boat ride with history lesson. Everything I saw and learned tells me this is a place to come back to in warm weather, including fishing.

Rooms too small, oversized furniture for rooms. Parking is terrible. The breakfast is real good. Years ago they use to serve lunch , wish they still did.

Very friendly!!! Had boat clean and ready! Check in was easy! The lake was beautiful! Very nice place!

I can't say enough good things about Mountain Harbor Marina. We had reservations from 11:00 a.m. until 7:00 p.m. on a Wednesday. We were at Dollywood the day before so we called them and told them that we were going to be late and wouldn't be there until around 12:00 p.m. and we were fine with the fact that we'd only be getting the boat for 7 hours instead of 8 as it was our fault. It was really easy to find. When my husband went to check in, they offered us the boat from 12:00 - 8:00 so we could enjoy the full 8 hours that we paid for. Super nice of them to do!!! After my husband did all of the paperwork, we were shown our boat and a young kid, I think his name was Matt, helped carry all of our stuff onto the boat. We knew he wasn't just doing it to be nice and that he worked for tips but he was a nice kid, nonetheless. We asked for and paid for a tube for 2 hours and told them that we'd probably bring it back after the 2 hours but we were having so much fun that we ended up keeping the tube for an additional 3 hours. After we got back, they didn't even charge us for the extra 3 hours and we could have probably kept it out the entire 8 hours without them charging us. We tubed for a while, swam a little and fished a little. Even though nobody in our party caught anything, it truly was one of our best days in the Great Smokey Mountains. Thank you Mountain Harbor Marina!!! We would recommend you to anyone!!!

This place is like a game of Russian Roulette I rented a boat on July 3, it was a great experience tube rental was a little high $15 an hour. So we decided to rent again stopped into reserve the boat after 30 minutes I left my name and number and said reserve the boat for me tomorrow same boat as I had the other day...the girl agreed only one girl at the counter I was told somebody called in sick . So we showed up to rent a boat paid the bill walked down to the boat and found the boat was not the same boat as we reserved the boat was filthy dirty and Older very used boat. When I brought this to the dockmaster's attention he radioed the office to possibly trade me over to another boat. The general manager came down and said to me did you pay a Pet fee? I said pet fee for a 10lb dog? I said no... you guys charge a pet fee? He said yes. I said how much. He said I don't know. He said the owner gets it because he wants it he gets for the rooms to. Okay if I knew I would left my dog at home and you didn't charge me a pet fee the other day. I said I'm not going to pay for pet fee you giving me the wrong boat it's filthy and dirty. And the tube that we rented was torn up.i Couldn't have the one I wanted because the pump was broken. I also question the boat that they given me yes it clean but it looked older smaller motor and when I questioned how it rides they told me all the boats ride the same. So I said I'm not paying the pet fee if you got to charge me a Pet fee just refund me the full amount. He said okay your refund is upstairs At the office.......Companies are built on people process and product and you obviously failed today.

We rented a pontoon boat and took it out on Douglas Lake. The staff was very friendly and helpful. I would definitely use this marina again!

While staying at the Mountain Harbor Resort, we rented a fishing boat at the marina. The price was fair and the service was good. I would use the marina again if staying at the resort. The fishing was okay, but the lake was low as we were there in March.

We were staying in Pigeon Forge and wanted to get away from all the "noise and traffic" one day. We called and reserved with Lisa at the front desk. The rates we were quoted over the phone is what we paid. Very friendly and honest people In My opinion. We rented a pontoon boat for a couple of hours and a jet ski for an hour. The gas was included in our rental. Our total bill was approximately $220. The lake was beautiful and our trip was well worth the money. It's about a 25 minute drive from the Pigeon Forge pending traffic. The equipment we rented was not new and did show some signs of aging but ran very well with no problems. I would definitely recommend these guys to anybody.

This was our second time renting a pontoon boat on Lake Douglas from the Marina. We had such fun last year, we want to do it again. We had a great time and even got the same boat. We took a picnic lunch and enjoyed our 4 hours on the water. The boat was clean and ready to ride. Covered area was great for the baby to nap and to get out of the sun for lunch. We plan on going back next month and doing it again!

We were staying over at the inn and rented a boat for a couple of hours before going home. Everyone here is friendly and helpful. These folks will also rent boats for just two hours which was good in our situation because we did not have the entire day to spend on the lake. The boat was nice but it was missing a radio and depth finder that we have had on rentals from other places not to mention some others have had a fish finder on board. To be fair they did tell us up front that boats had no radio. Before you rent here though be sure to call about their gas prices. Instead of just filling up the boat at the end of your time and charging for what you use they charge an extremely high (in my opinion)upfront fee for fuel. Our price for a two our rental was around $55 (we got a 10% discount for being inn guests) but fuel charge was $39 when we used less than a quarter tank of fuel. I try to give them the benefit of the doubt and try to believe I wasnt getting ripped off because our stay at the inn was incredible and I thought it was reasonably priced. To be fair I did not ask for an explanation I just paid and took the boat. They may have been able to justify it if I would have asked. I am certainly not saying don't rent boats from here because the experience was good, just call and confirm the total price so there will be no surprises.

We've been to the Pigeon Forge area tons of times! We were looking for something different to do. We were riding around the Dandridge area and found this Marina. We inquired about renting a pontoon boat and made plans to rent one for the afternoon. We packed our picnic lunch, gathered all our stuff and headed to the Marina. We were met by very friendly folks, helped with our "stuff" to the boat, and sent us off on our excursion. We found the boat very clean and it ran beautifully. We toured Douglas Lake for 4 hours. We stopped for a picnic lunch in a cove and enjoyed the quiet rocking and the covered area of the boat. No trip would be complete without jumping into the COLD water for a quick swim. Getting in and out of the boat was easy and our 1 1/2 yr. old cried to leave such a fun day on the water. We will definitely be back to do this all again the next time we are up here.

It was a great day out on the lake until we returned to the dock. We went on an all day trip that had our family swimming and fishing throughout the day all over the Lake. Once we returned the Pontoon Boat it was inspected and some fishing line was found on the prop. No big deal we thought! WRONG, they charged us close to $300 to get the fishing line removed. Unbelievable! Anyway, I would NOT recomend this place to anyone. It's a rip off joint.

From start to finish, we had a lovely experience. Reservation person was helpful, pleasant and accommodating as could be. Boats were awesome. Plenty of room, storage, life preservers, shade or sun, easy to navigate, power, and lake is large enough to have fun and explore a wide range of visuals... whether lovely homes or remote coves. And for the size and quality of the pontoon boat, the price was very competitive. Will DEFINITELY be renting from MHM again!!

I reserved a jet ski and pontoon boat with Mountain Harbor Inn a month in advance and paid half in advance for the reservation. The staff was friendly and helpful when I wanted to change the time of my reservation from 12pm to 2pm.When I arrived at the office about 20 minutes early, I signed all the paperwork and paid the other half. However, when I got to the dock, my pontoon boat was ready but I was informed that there weren't any jet skis available because they had all been rented. I politely complained that I had reserved the jet ski and that they shouldn't have rented it out since I had already paid for it. The guy shrugged...After further prodding, one of the members of my group suggested that they let us use a free tube to pull behind the boat while we wait for a jet ski (there were dozens of tubes laying around). After some pushing, they agreed.I also talked to the lady in the office about a refund for the time we lost on the jet ski, and she also agreed that it was fair. However, there was an accident on the lake that day that kept them from processing it that day. She agreed to call me in a couple of days to verify the refund.I didn't get a call so I called back a few days later. She said that she would have to talk to her boss, but that they would probably refund me an hour of time (I missed 1hr 20min waiting on the jet ski). I explained that I didn't find that fair, but she wouldn't concede. Finally I said that I would report the incident to the better business bureau if I didn't get a full refund. She said that she would take it up with her boss and hung up on me.About an hour later, she called me and sharply said that they would refund the whole time and hung up the phone.Overall, I had a good time and the boats were nice. However, I feel that the staff could have been more accommodating and I don't think that I should have had to insist that they do the right thing. I never raised my voice or got ugly in any way. I may have been a little stern at times, but never mean.

Did not stay at the inn, but rented a boat there. The staff at the desk was very nice. We went to the marina rent a boat. I called for a boat to pull a tube...assumed ski boat. Went to the dock, me, the father and 2 teenage daughters. They gave us a pontoon boat with a 2 person tube. We had a great time on the lake until the Natural Resources Police stopped us on the lake. Apparently we were illegal. I was driving the boat, with my 2 teenage girls on the tube. The pontoon boat did not have mirrors. The law is, if you are pulling someone one a tube, you have to have mirrors or someone older than twelve watching the tube. I was turned sideways in the seat, watching. But at the marina, I was never informed of this. The police said it was not the responsibility of the marina to tell me. So i received a 170 dollar fine.So I returned to the marina a little upset. I asked the manager about law requiring a mirror if I am towing 2 kids on tube, with just me driving. He responded by saying, he is not required to explain the boating laws to everyone who rents a boat. I responded, still being civil, that if you knew 3 of us were going on a pontoon boat and we had a 2 person tube, then we would be illegal. The manager responded by pointing his finger in my face, stating "you people don't even have time to wait for directions" Exact words. I responded saying that us people are your customers, whom without, you would have no business. And i kept trying to explain, 3 people, 1 adult, 2 teenagers and we rented a 2 person tube, it would have been nice to been told it was illegal. He continued to say its not his responsibility. I will admit ignorance of the law is no excuse, but common courtesy would have been nice if you knew we were breaking the law, not a finger pointing in my face. Very disappointed at the response by the manager.