seven springs mountain resort

I'm a former ski instructor and daughter of two ski patrollers. I've skied in 8 states and 2 foreign countries, so I've seen a lot of ski areas. I want to like Seven Springs. I really do. It's the biggest ski area close to our PGH home and it has some good skiing, but I'd rather drive to NY and ski another area. (HV) Why??1. Friday is now considered the weekend and the ticket is priced accordingly.2. $77 for a lift ticket. Really?? 3. For that price, it would be nice to have clean Porta-Potties at the North Face parking lot. (or better yet, take some of the money you're raking in a make a lodge there with real toilets.) Two years in a row I have been totally grossed out by overflowing "facilities."4. How about making people who bring their own food feel welcome?? Other areas (HV)welcome picnic baskets. There are a lot of reasons why people want to bring their own food(allergies, health, money). Don't make them feel like second class citizens by relegating them to a dark back room.5. How about more patrollers and courtesy patrols? Other areas do a better job a managing the traffic on the lifts and watching for out-of-control (sometimes drunk) skiers.6. Grooming... other places do it better.7. Other places have more cubbies instead of lockers, and you feel safe leaving your items unattendedBecause it's close, my family will still continue to ski a day or two each season at Seven Springs.But we'll be wishing we were in NY at HV!

After hearing many reviews, I decided to finally ski "THE Pittsburgh Ski Resort".....tips up....don't waste your money and by the way you will need a lot of it!March 6, a cold clear day, thought it would be a great idea to get there first thing in the morning and enjoy a full day on the snow. The parking is a horrible walk to the lifts. Of the nine lifts only FOUR were in operation, but I did not get a discount on my over-priced ticket. Snow conditions were fair, the powder from the day before had been groomed down and frozen. I have skied all the resorts within a 3 hour drive from Pittsburgh and this one by far is the worst and the most expensive. I will not be returning!!!

The snowmaking and grooming has really gone downhill since the Nutting family has taken over. They seem to be more interested in terrain parks and "Superpipes". A lot of good ski terrain has been taken up by these parks and from what I could tell the percentage of skiers/boarders using the parks wasn't very high. I'm not saying you need to eliminate these areas but enough is enough. How about cutting some new slopes/trails, how about a new lift? Management should reevaluate where their resources are used. As a "regular" skier who has been going to 7 Springs for over 30 years how about adding something that might appeal to me!!

Dear Customer,Thank you so much for taking the time to write this review. We truly appreciate you kind comments and are so happy you had a great experience. I will be sure to forward this on to the managers at Timbers and the Trillium Spa. You will have such a great time during the summer, just as much as the winter! Thanks again!

Dear Customer, I am happy to hear mostly good things from this review and want to thank you for taking the time to write about your experience. As for the ski instructor, I apologize for her pushing another lesson and talking about how they did in front of them. I will certainly forward this on to the snow sports manager for them to see. Our employees go through customer service training so they should be polite, professional and kind to our customers. If you have any additional questions or comments, please feel free to email agrossman@7springs.com. Have a great day!

Dear Lisa,Thank you for taking the time to write a review on Seven Springs. In regards to the tubing and walking far, we actually have shuttles that will pick you up and they come by the parking lot and all around the resort very often. It is very sad to see people don't care about the resort and through trash all around. We hope people will not continue to do that but we do have mountain ambassadors that take the time to pick the trash up. If you have any additional questions or comments, please feel free to email agrossman@7springs.com. Thanks and have a great day!

Dear Customer,I apologize for the inconvenience of your stay and the customer service you experienced. I can assure you that all of our employees go through customer service training, but did not present that to you, which is very upsetting. I have forwarded this onto our Director of Food and Beverage and also the Manager of Ski Slope Operations. Please feel free to email agrossman@7springs.com with more details of your stay or if there is anything else you need. Have a great day!

Hello,Thank you for taking the time to write a review for Seven Springs on TripAdvisor. I am pleased to hear you enjoyed numerous amenities our resort has to offer. I do apologize your expectations were not met when you were getting on the lifts. I have forwarded your review to the manager in charge of lift safety. Could you please contact me at Lkeogh@7springs.com in order for myself and our team to find out more about your visit and fix the issues that did take place?Laura KeoghSeven Springs Mountain Resort

Hello,Thank you for taking the time to review Seven Springs on Trip Advisor! I am pleased to hear you were able to enjoy all the fresh snow we received. I look forward to you visiting our resort again in the near future. Best regards,Laura KeoghSeven Springs Mountain Resort.

Hello,Thank you for your time to review Seven Springs on TripAdvisor! I apologize your experience did not meet your expectations. I have forwarded your review to the manager in charge of maintaining the mountain. Could you please contact me at Lkeogh@7springs.com in order for myself and our team to find out more about your visit and fix the issues that did take place?Laura KeoghSeven Springs Mountain Resort

Hello,Thank you for taking the time to review Seven Springs on TripAdvisor! It certainly has been a great winter so far especially with the limited amount of natural snow we have received. Our Mountain Crew has done an amazing job preparing the slopes each and every day and mother nature is finally treating us better so far this month.Hope to see you back on the mountain soon!Zach CostelnockDigital Customer Service and Analytics Manager

Hello,Thank you for taking the time to review Seven Springs on TripAdvisor! I'm so glad you and your family enjoyed your time here at the resort. Our team does an excellent job at Snow Tubing ensuring our guests have a wonderful experience. It's definitely one of our most popular activities here at the resort. We hope to see you back soon and enjoy the sunshine in Florida! Zach CostelnockDigital Customer Service and Analytics Manager

Hello,I'm glad you had a wonderful time here at Seven Springs! We do have tons of activities for all ages here at the resort throughout all four seasons. I hope to see you back soon!Thank you for taking the time to review Seven Springs on TripAdvisor!Zach CostelnockDigital Customer Service and Analytics Manager

Hello,Thank you for taking the time to review Seven Springs on TripAdvisor. I am sorry to hear of your disappointment you had while staying here. We offer a wide variety of dining options here at the resort to cater to all of our guests. Could you please email me more information on your experiences at our Food and Beverage outlets in order for me to share with our Food and Beverage Director to ensure that all problems and/or issues are addressed in a timely manner?Thank you and I hope to hear from you soon.Zach Costelnockzcostelnock@7springs.comDigital Customer Service and Analytics Manager

Hello,Thank you for taking the time to review Seven Springs on TripAdvisor! I'm glad you were able to come across the mountain and visit Seven Springs on your trip to Hidden Valley. While it does tend to be a little bit busier here, the mountain is much larger and offers more terrain than at Hidden Valley. The two resorts definitely compliment each other perfectly.Hope to see you back soon!Zach CostelnockDigital Customer Service and Analytics Manager