heaven bound ascensions

Heaven Bound Ascensions made my first balloon ride an awesome experience. It was the perfect morning as we slowly sailed the skies for just under an hour, and traveling a little over 8 miles. The pilot and chase crew were super friendly. It was also nice that some of us we're able to help set up and take down the balloon. It was a great learning experience as well. Walt, our pilot, answered all of our questions before, during, and after our ride, with complete professionalism. As far as other reviewers complaining about the heat, the noise, and lack of assistance for their elderly relative, you need to read up on their rules and such. Of course there is heat and noise from the burners, it's a HOT air balloon ride. I did not choose to wear a hat and I was fine. We also had a 90 year old man, and another man with only one leg and we had such an awesome group of riders, that we all helped out to make sure everyone was able to enter and exit the balloon safely. I do believe it states that you need to be able to climb in and out of the basket. It is not this company's responsibility to load you and unload from the basket. I highly recommend Heaven Bound Ascensions and can't wait to ride again.

pros- friendly & pleasant staff & crew.- scenic. -long flight-approx 1hrcons- 375 for 2 ppl. -company is unprofessional at communicating..greet phone calls with "hello" instead of company name.-shouldve advised customer to wear a hat for the gas burner heat and 50 shouldve provided cent ear plugs to control the constant loud sound from the gas burners..again unprofessional.

Luke, our pilot, and the crew of John, Don, Emma and Mike were some of the nicest people! We were lucky and got an extra long ride! I did a little homework so I knew what to expect for our first hot air balloon ride. For example, you have to climb into the balloon, there's no other way. The fire spout is very loud and hot but even in 90 degree weather, we had a breeze up there. I enjoyed helping to deflate and pack up the balloon! The value is fantastic if you take advantage of their deals. I found it cheaper no where else and it's apparent that a lot of cost goes into the production. Thank you Denny!

This company overcharges and under-delivers when it comes to balloon rides. "Heaven Bound Ascensions", the balloon ride portion of Fun Makers Inc. promises approximately 60 minutes in the air, but instead descended after 35 minutes. Those operating the balloon were also quite rude during the process, offending my family and I on multiple occasions. Furthermore, instead of providing a step stool or proper assistance when helping my 83 year-old grandmother into their van, they managed to push her, resulting in a cut on her leg. The champagne toast at the end of the flight was not sparkling wine (which is part of what we paid for) but is instead cheap grape juice. As one member of our party is a diabetic, we declined. When we discussed this with the owner of Fun Makers, he informed us that we should have assumed that the timeframe was flexible. He also kept intimating that we do not care about our grandmother's safety, and that they decided she could not handle the expensive sixty-minute ride, all without consulting us. I understand that one has to be flexible when dealing with something as delicate as flight, but we received less than 60% of what was a very expensive ride, and our complaints were met with demeaning responses. A simple apology would have been more than enough to satisfy my disappointment, but apparently this company is too stubborn to admit they made a mistake.